Support Services

Xelex provides professional service support in critical business areas including consulting, site surveys, project management, enterprise planning, process improvement, training and product development. These support services are designed to build upon each other or to be utilized independently based on the overall needs of each of our partners and/or clients.

Many clients have used Xelex to create successful strategies, RFPs, Audits and site studies in order to receive appropriate recommendation for managing adversity, increasing profitability, protecting and defending revenues and securing customer retention.

With an extreme commitment to helping clients accomplish their goals, the Xelex team provides 24x7 vital telecommunications software services and support wherever the service is required.

On Site

The Xelex team has been providing professional software services on-site, around the globe, for over 25 years. Whether it be implementing new applications to an existing infrastructure, replacing older applications, or migrating billing applications to a new hardware platform, Xelex is prepared to get the job done.

With the growth of our strategic partners, there is no project too big, or with too many locations to support simultaneously.

Consulting

Xelex works with client organizations to help determine the best way to proceed with technology choices, network arrangements and simple communications options. We conduct a full needs assessment, which fully answers questions such as:

  • Is there a better way to use your current systems?
  • Do you need to replace your current system?
  • What new technology is available to meet your needs?
  • What will it cost to implement new technology?
  • How will new technology help you to compete within your industry?

Starting with end-user interviews, Xelex will ensure that all recommendations are compliant with your unique operation and future plans. The result of this assessment will determine your technology direction, whether it is to optimize existing systems, add peripheral systems or conduct a complete replacement of current systems with more productive technology.

Hosted Services
Worry less about internal infrastructure and more about immediately reacting to business intelligence.

Also known as Software-as-a-Service (SaaS), hosted services utilize multi-tenant infrastructure managed in the cloud.

Xelex hosted services virtually eliminate the need to manage hardware and software on-site, can be deployed rapidly, and replace capital investments with predictable pay-as-you-go subscriptions that maximize flexibility.

Whether you have a single network element of numerous spread across multiple locations, Xelex has the ability to host critical applications such as billing, settlements, rating, etc. As our systems receive data records, or CDRs in real-time, all of the processing, rating and reporting can be calculated at our facility while clients can remotely administrate the systems from around the globe 24x7.

Managed Services
A complete outsourced solution.

From the network switch to bill processing and reconciliation, Xelex managed services can take care of the entire billing process or a single component thereof, which allows clients to focus on their core business activities.

Our team of skilled, highly experienced billing operation specialists is capable of dealing with all aspects of the most complicated billing requirements. Our services are backed by high levels of computer security, reliability and the fast resolution of any queries. Data hosting and a managed infrastructure are provided through a number of state-of-the-art co-location facilities and trusted partners.

Whether you are a content provider, a service provider or a network provider, Xelex has the ability to surround and adapt solutions to support existing business process.

Xelex managed services directly provide:
  • A complete outsourced billing, settlements, rating system
  • Access to a skilled billing operations team
  • High levels of computer security, reliability and redundancy
  • Full management of CDR collections from wholesalers
  • Swift resolution of problems
  • A high degree of support to new users
Benefits include:
  • Lower operational costs
  • Reduced capital expenditure
  • Ease of set-up
  • No investment in server hardware and operating software
  • No license or renewal fees
  • No need for additional IT support
  • No need to employ a skilled, in-house billing team
  • Renewed focus on product innovation and sales, with rapid support for new product introduction.